Your Agent Isn't Broken. The Internet Is.
October 22 — Conference Day · 3:20 PM – 3:45 PM
The wall every agent hits - and the six layers that get the world's systems ready for yours.
You've built a great agent. It reasons, plans, calls tools, and passes your evals. Then it meets the real world - a booking page with a CAPTCHA, a "contact us" form, a PDF price list, an API that returns a webpage - and quietly falls apart.
Here's the uncomfortable truth: it's not your agent. Not your model, your prompt, or your orchestration. The systems your agent has to act on were never built to be acted on. The whole industry is optimising the agent side of the conversation; almost nobody is building the other side.
This talk flips the camera around: the wall every production agent eventually hits, a six-layer model for diagnosing exactly where a system fails an agent, and what I learned while helping build agent-ready systems.
BMK Lakshminarayanan is a Trusted Executive Advisor, DevOps & Value Stream Architect, and CNCF Ambassador for New Zealand. He helps teams and leaders turn emerging technology into real outcomes and is the founder of dpihub.nz. He is the originator of AAO™ (Actionable Agent Optimisation), a framework for making systems ready for the agentic internet.